Monday, April 19, 2010

Laffair II Bake Shop‎ in East Brunswick is a joke

Customer Review:
Lafair II  Baker Shop
312 Rues Lane, East Brunswick, NJ 08816-3609

We placed an order on behalf of someone here a couple of weeks ago. It was for a 6 year old boy's birthday. We selected a Spongebob Cake from their catalog that after all decorations and toys cost us $135. We had paid in full ahead of time. When we got there to pick up the cake, it was all wrong. Instead of looking like the cake in the picture it was a purple cake with flowers and Spongebob toys on top of it. When asked their response was "the person who took the order should have told you that we don't do that cake anymore." This obviously drove me crazy because the cake was in their catalog and they had a week to call and let us know of any changes but instead someone at the bakery thought it was a bright idea to have a purple cake with flowers for a 6 year old boy without asking us.

I spoke to the owner and got them to change the cake so it looked more like what we had ordered. This process took about an hour and we waited for the cake at the bakery. The owner told us she would give us a discount on the cake as she rightfully should have. It is Customer Service 101. While the cake was being changed though she sneaked out the back door of the bakery. I only noticed because I was looking outside the window of the bakery and saw her driving away.

We finally got the cake almost an hour later. When I asked about the discount the employees had no idea what was going and the owner had told them nothing. One of the employees claimed that the owner had to "leave to go to a funeral." The least they could have done was come up with a better excuse. For about 10 minutes they kept telling me that the owner's husband was in the back and he would come out to see how he could help. He never did. Instead two sons of the owner who were probably both in middle school came out and said they couldn't give me a discount. At this point I couldn't take it anymore and had to make a scene and couldn't care less what their other customers thought.

We finally managed to get $25 back. The cake wasn't for me or I  would have left it there and gotten all my money back as their attitude was completely unprofessional. I don't know how you can run a business while using such ridiculous practices. If you know of anyone who's thinking about placing an order there....CONSIDER THIS YOUR WARNING.

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